At Habitaq, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform at habitaq.com (the "Service").
1. Information We Collect
Information you provide
- Account information: When you create an account, we collect your name and email address through our authentication provider.
- Reviews: When you submit a review, we collect the content of your review, ratings, issue categories, photos you upload, and the property address associated with the review.
- Proof of residency: If you choose to verify your residency, we collect documents you upload (such as lease agreements or utility bills) for verification purposes only.
- Contact information: When you contact us through our contact form, we collect your name, email, and message content.
Information collected automatically
- Usage data: We collect basic analytics data about how you interact with the Service, including pages visited and features used.
- Cookies: We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies.
2. How We Use Your Information
- To provide, maintain, and improve the Service
- To display reviews on property pages
- To verify proof of residency submissions
- To send you email verification links when you submit a guest review
- To respond to your inquiries and support requests
- To detect and prevent fraud, spam, and abuse
- To comply with legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:
- Public reviews: When you submit a review, the review content, rating, and your display name (or "Anonymous" if you choose) are publicly visible on the property page.
- Service providers: We use third-party services for hosting, storage, and authentication. These providers only access your data as needed to perform their services.
- Legal requirements: We may disclose information if required by law, regulation, or legal process.
4. Data Storage and Security
Your data is stored on secure servers. We use industry-standard encryption for data in transit (HTTPS) and implement access controls to protect your information. Uploaded photos and documents are stored in secure cloud storage with restricted access.
While we take reasonable measures to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of non-essential communications
To exercise any of these rights, please contact us at [email protected].
6. Guest Reviews
If you submit a review without creating an account, we collect your email address solely for verification purposes. Your email is not displayed publicly and is only used to confirm the authenticity of your review.
7. Children's Privacy
The Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]